FREQUENTLY ASKED QUESTIONS
DO YOU NEED HELP TO BUY ON THE SITE?
Enter the category of products you are looking for (Backpacks, Cases, Packs, etc.) and select the product that you like the most. Once you are inside the product, you select the quantity you want to buy and add it to the cart. It directs you to the cart where you are going to complete your purchase. You select your payment method, always being within the Stripe payment gateway. Finally, select the shipping method you are going to use and you’re done. In a few days the product will be in your hands!
DO YOU SHIP TO THE WHOLE COUNTRY?
We currently ship to the peninsula, including Portugal. You will receive your order between 1 and 3 working days in the peninsula.
HOW MANY COLORS DO THE LIGHTS HAVE? DO THEYCHANGE THEIR COLOR? CAN THEY BE TURNED OFF?
The Backpacks and Cases come with white led lights, which have 3 different flashing options. The flashing is selected on a button that includes the Backpack or Case. This same button is also used to turn off the lights, you just have to keep it pressed. In case of running out of battery, the button is opened (adults only) and the 2 batteries are replaced with new CR2032 3V batteries.
CAN CHANGES BE MADE?
Yes, changes can be made, as long as we have stock available to make it. The shipping costs of the product (round trip) will be borne by the customer. You can contact us if you have any additional questions regarding the exchange of your product.
ARE THERE FOOTY LOCALS?
There are no own establishments, but you can find our Footy products in the local stores of our clients distributed in different locations.
WHICH IS THE METHOD OF PAYMENT?
Payment is made through the Stripe gateway, and you can do it through your credit card or PayPal.
DO THE BACKPACKS AND CASES HAVE A WARRANTY?
Yes, all of our products have a 2-year factory warranty. If a product fails, you can contact us by sending an email to [email protected] and we will help you.
CAN THE BACKPACKS AND CASES BE WET OR WASHED?
Footy products should be washed with the help of a cloth. Some models have a cable inside so they must be especially careful when cleaning the backpack. Avoiding as much as possible water or any other element that could damage the product.
CAN I MAKE WHOLESALE PURCHASES OR BECOME A FOOTY DISTRIBUTOR?
For wholesale purchases or if you are interested in becoming a distributor, please enter our “distributors” section on this website and leave us your information in the form that you will find in this section.
WHAT SIZES DO THE BACKPACKS HAVE?
Each model has some measurements. If you want to know the measurements of a product, you can check it in the product sheet.